FAQ

Welcome to the RUBYJADE FAQ page. Below, you'll find answers to commonly asked questions about our fine jewellery, materials, care, and more.

Orders & Shipping

Do you offer worldwide shipping?

Yes, we ship internationally. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.

How long will my order take to arrive?

Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method chosen at checkout.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email.

Do you offer gift packaging?

All RUBYJADE jewellery comes in elegant branded packaging. If you require special gift wrapping, please select this option at checkout.

Materials & Craftsmanship

What metals do you use?

We specialise in 9 Carat Gold, 925 Sterling Silver, and quality gold-plated jewellery. Each piece is crafted with fine materials designed for durability and beauty.

Are your gemstones real?

Yes, all gemstones used in our jewellery are genuine, carefully sourced, and selected for their quality.

Are your gold pieces solid or plated?

Our gold jewellery is crafted in solid 9 Carat Gold, unless otherwise stated. We also offer select pieces in gold-plated Sterling Silver for a luxurious yet affordable option.

What are Gold Enhancer Connector Pendants?

Our Gold Connector Enhancer Pendants are designed to effortlessly attach charms, pendants, or multiple chains, allowing for customisable and stylish layering.

Jewellery Care & Maintenance

How do I care for my fine jewellery?

To keep your jewellery looking its best, avoid exposure to harsh chemicals, perfumes, and water. Store pieces in a jewellery box when not in use.

What’s the best way to clean my jewellery?

For professional results, we recommend using a trusted jewellery cleaner. We offer a selection of Connoisseurs Jewellery Cleaners, which are specially formulated for gold, silver, and gemstones.

Can I wear my jewellery every day?

Yes, our fine jewellery is designed for everyday wear, but we advise removing it before swimming, exercising, or applying lotions to maintain its longevity.

Will my sterling silver jewellery tarnish?

Sterling silver naturally oxidises over time. To prevent tarnishing, store your jewellery in a dry place and use a silver polishing cloth or professional cleaner.

Sizing & Adjustments

How do I find my ring size?

We recommend using a ring sizer or checking our Ring Size Guide for accurate measurements.

Do you offer jewellery resizing?

At this time, we do not offer resizing services. Please ensure you select the correct size before purchasing.

Are your earrings suitable for sensitive ears?

Yes, our solid gold and sterling silver earrings are hypoallergenic and suitable for sensitive ears.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn jewellery in its original condition. Custom and personalised items are non-returnable.

Can I exchange an item?

Yes, exchanges are available for eligible items. Contact us within 14 days of receiving your order to arrange an exchange.

What if my jewellery arrives damaged?

We take great care in packaging your order, but if you receive a damaged item, please contact us within 48 hours of delivery for assistance.

Custom & Personalised Jewellery

Do you offer custom jewellery?

Yes, we offer initial jewellery and personalised pieces crafted in real gold and silver. Browse our Initial Jewellery Collection for customisable options.

How long does personalised jewellery take to make?

Production times vary, but personalised jewellery typically takes 5-10 business days before shipping.

Can I engrave a piece I already own?

At this time, we do not offer engraving services for jewellery purchased elsewhere.

Contact & Support

How can I contact RUBYJADE?

For any inquiries, reach out to us at [insert email] or through our Contact Us page.

Do you have a physical store?

RUBYJADE is an online jewellery boutique, allowing us to bring you fine jewellery at competitive prices.

Where can I follow RUBYJADE on social media?

Have a question that’s not listed here? Contact us, and we’ll be happy to assist!

✨ Shop Fine Jewellery Now → www.rubyjade.net

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FAQ