Quality Assurance & Guarantee

At RubyJade, we are committed to providing our customers with the highest quality sterling silver jewelry pieces. We understand that when you purchase jewellery, you expect it to be not only beautiful but also durable and long-lasting. That's why we have implemented a rigorous quality assurance process to ensure that every piece of jewelry that leaves our store meets our strict standards.

Our quality assurance process begins with the careful selection of materials. We source only the finest sterling silver and gemstones, working with trusted suppliers who share our commitment to quality. Each piece of jewellery is then meticulously crafted by skilled artisans who have years of experience in creating exquisite jewellery.

Once the jewellery is crafted, it undergoes a series of inspections to ensure that it meets our quality standards. Our team of experts examines each piece for any imperfections, such as scratches, dents, or loose stones. We also test the durability of the jewellery to ensure that it can withstand everyday wear.

In addition to our quality assurance process, we also offer a guarantee on all our jewellery. We stand behind the quality of our products and want our customers to feel confident in their purchase. If you encounter any issues with your jewellery, such as defects or damage, please contact our customer service team at sales@rubyjade.net or +61 450 358 148.

Our customer service team is dedicated to providing prompt and helpful assistance. They will work with you to resolve any issues and ensure your satisfaction. Depending on the nature of the issue, we may offer a repair, replacement, or refund.

Please note that our guarantee does not cover normal wear and tear, improper care, or damage caused by accidents or misuse. It is important to follow our care instructions to maintain the beauty and longevity of your jewellery.

At RubyJade, we are passionate about delivering exceptional quality and service to our customers. We strive to exceed your expectations and provide you with jewellery that you will cherish for years to come. Shop with confidence knowing that your satisfaction is our top priority.