Quality Assurance & Guarantee

At RUBYJADE, quality isn’t just a promise — it’s a foundation. Every sterling silver and 9ct gold piece is selected, crafted, and inspected with care to ensure it meets the standard of jewellery made to last.

We work exclusively with trusted suppliers who share our commitment to premium materials — from solid sterling silver and genuine 9ct gold to hand-selected gemstones. Each design is crafted with precision and attention to detail, whether it’s one of our in-house pieces or a curated essential.

Before it reaches you, every item undergoes a final quality check to ensure a flawless finish — free from imperfections and made to withstand everyday wear. It’s our way of making sure what you receive is just as beautiful and lasting as you imagined.

We also offer a guarantee across all RUBYJADE jewellery. If your piece arrives with a defect or fault, please reach out to us at sales@rubyjade.net or call +61 450 358 148. We’re here to make things right — whether that’s a repair, replacement, or refund, depending on the situation.

Please note: Our guarantee doesn’t cover everyday wear and tear, misuse, or accidental damage. To keep your jewellery looking its best, we recommend following our care guide included with every purchase.

At RUBYJADE, we believe in creating timeless pieces you can wear with confidence — and keep forever.