Returns Policy


At RubyJade Jewellery, we strive to provide our customers with the highest quality sterling silver jewelry. However, we understand that sometimes a return may be necessary. To ensure a smooth and hassle-free return process, please read and adhere to our return policy guidelines.

30-Day Return Window

We offer a 30-day return window for all our products. This window starts from the day you receive your order. Please note that the 30-day period is calculated based on the date of delivery as tracked by our shipping partners.

Tracking Your Order

To ensure that the 30-day return window is accurate, we track all our orders. This allows us to determine the exact date of delivery and calculate the return period accordingly. You can track your order using the tracking number provided in your shipping confirmation email.

Eligibility for Return

In order to be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. Please note that certain items, such as gift cards and downloadable software products, are non-returnable.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. This can be in the form of an order confirmation email or a packing slip included in your package. Please ensure that you retain this proof of purchase for any potential returns.

Return Process

If you would like to initiate a return, please contact our customer service team at They will guide you through the return process and provide you with a return authorization number. Please include this number on the outside of your return package.

Refund Process

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If approved, we will process your refund within a certain number of days. The refund will be applied to your original method of payment.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend checking your bank account first. If the refund is not reflected in your account, please contact your credit card company or bank. There may be some processing time before the refund is officially posted. If you still have not received your refund, please reach out to us at

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure safe and reliable return delivery.

Contact Us

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at or by phone at +61 450 358 148. We are here to assist you and provide the best possible shopping experience.